Privacy policy

ABLE+ Lawn Maintenance (ABN 57 263 684 554) is a lawn care business in Moreton Bay, Queensland. This policy explains how we handle personal information in running the business, whether it reaches us through this website, by phone, SMS or email, through our Facebook and Instagram pages, or in person.

What we collect

When you contact us or deal with us, we may collect your name, phone number, email address and property address, the service you want, and anything else you tell us about your property or the job. We also keep a record of our communications with you and of the quotes and work we do for you.

If you send an enquiry through the quote form on this website, we collect the form’s details: your name, phone number, email address, property address and suburb, the service and type of work you want, how often you want it, whether the lawn is overgrown, and anything you add in the notes.

If you reached our website from an advertisement or a link with campaign details in its address, the form also sends us those details (for example a Google click identifier and campaign labels), the page you first arrived on, the website that referred you and the time. Your browser holds these details temporarily in session storage while you use the site, so they can be added to the form, and your browser normally clears them when you close the tab or browser. That is separate from the copy of your enquiry we receive, described below, which we keep.

Why we collect it

We use personal information to reply to your enquiry, arrange a quote or visit, do the work, communicate with you about it and keep our business records. We also use the campaign details to understand which advertising and web pages lead to enquiries, so we know what is working.

Where it is kept and who handles it

Enquiries from the website, with their campaign details, are emailed to the business and kept in our business systems, including our Gmail account. Information you send us by phone, SMS, email or social media is kept in the same kind of way, on our devices and accounts.

We rely on external service providers for this. Google provides our Gmail account and so handles the emails we receive and keep there. Cloudflare hosts this website and supports sending website enquiries to us. These providers handle information on our behalf and under their own terms and privacy policies, so it does not stay only within our own systems.

Information handled by these providers may be stored or processed outside Australia, including in the United States. We have not confirmed every location. We do not sell personal information, and we do not give your enquiry details to anyone else for marketing.

Cookies and tracking

This website uses Google Ads, Google Analytics 4 and the Meta Pixel. These tools use cookies and similar technologies for website analytics, advertising attribution and conversion measurement. They may be loaded through our website host, Cloudflare. They are not needed for you to ask for a quote or to obtain our services.

The tools can receive information such as the pages you visit, how you arrived (for example by clicking one of our ads, including campaign details), your browser and device information, and identifiers stored in cookies. Because the tools are loaded from the providers’ servers, the providers may also receive your IP address. They also record conversion events, such as an enquiry being sent through the form or a tap on our phone number or email link. A conversion event tells the tool that an enquiry or contact-link click happened. It does not include the contents of your enquiry.

We do not send customers’ names, phone numbers, email addresses, property addresses or enquiry contents to Google or Meta through these tools, including in hashed form. We have not enabled Google’s enhanced conversions or Meta’s advanced matching, and we do not intend to. Google separately handles the emails we receive in Gmail, as described above. That is different from the tracking events it receives through the advertising and analytics tools.

Leaving out your contact details does not make tracking events anonymous. The identifiers and other information can still relate to your browser or device, and Google and Meta may be able to link them to accounts or other information they hold.

We use these tools to measure how the website is used and which ads lead to enquiries. We do not use them to build audiences of website visitors or to show visitors our ads later (remarketing or retargeting). Google and Meta may, however, combine the information they receive with information they already hold and use it under their own policies, including to personalise advertising where that applies. We do not control that use, and it is not limited to measuring our ads.

You can limit tracking by blocking or deleting cookies in your browser settings, using a browser or extension that blocks tracking, or using these controls and information pages:

• How Google uses information from sites or apps that use our services
• Google Privacy Policy and Google ad settings
• Google Analytics opt-out browser add-on
• Meta Privacy Policy, Meta Cookies Policy and Meta ad preferences

These controls may not stop every tracking event or all conversion measurement. The website works the same way if you use them.

Other websites

Our website links to our Facebook and Instagram pages. If you contact us through those services, we receive what you send us and the name on your profile, and the service handles that information under its own privacy policy.

Keeping your information

We keep personal information for as long as we need it to deal with your enquiry, provide our services, keep our business records and meet legal requirements that apply to us. When we no longer need it, we will consider deleting or de-identifying it. We have not set fixed deletion periods or a scheduled review process, and information held in email or in a provider’s backups may remain for some time after we delete it.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

Access, corrections and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing ablepluslawnmaintenance@gmail.com or phoning 0497 458 324. We may need to check your identity first, and we may need to keep some information to meet our record-keeping or other legal requirements.

If you are unhappy with how we have handled your information, tell us using the same details. We will consider your complaint and respond within a reasonable time.

The Office of the Australian Information Commissioner (OAIC) provides information about privacy at oaic.gov.au. Where the Privacy Act applies to us, you may be able to lodge a complaint with the OAIC.

Last updated 11 November 2026